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I feel like I was scammed. I have endometriosis & I timed my order of this unit so that it could provide relief for my cycle. I had used a 20% off discount & bought it with birthday money. However, a week went by & I still did not receive any shipping notification or tracking updates. I emailed customer service & was given some vague reasons why there are shipping delays (as if should know what their “Compass integration” is & as if that solves things). I was told my order would be shipped “in a few weeks”. So…2 weeks? 4 weeks? 7 weeks? I emailed back & forth trying to find out when I could get a shipping update, if I could get more specifics, & if I could get a partial refund to compensate for this trouble that is not my fault. Meanwhile due to the delay I had to go through another cycle of agony without the relief I had been planning on. I was told that I could cancel my order & reorder it (full price) on Amazon…yet Amazon doesn’t carry this specific unit. All the emails I received from customer service (including the supervisor) were unprofessional, sounding more like an apathetic teenager texting their mom than a respectful & helpful customer service rep. After 10 emails, I was told that they cannot offer any specific dates for the shipping & they cannot give a common courtesy partial refund. The only thing they offered was 20% off a future purchase - after completely breaking my trust as a customer. No, I will not be purchasing from this company again. It’s now been 13 days since I ordered & there’s still no clear shipping update. I hope the product in the end is worth all this grief…If I ever get it.
i love it it gives me relief on my back
Excellent Product at very fair price!!! :))
I just had a Total Knee Replacement and this TENS 7000 is giving me a great comfort with the very acute and painful after my surgery!!
Half the unit doesn’t work, right out of the box and when I called the company, they said they’d send a replacement. That was two weeks ago and nothing from them in writing and no replacement. Rather unimpressed with the product and most unimpressed with customer service.
I like these electrodes because the stick well and don’t irritate my skin. However the wire comes out of the electrodes too easily. I will continue using them.